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Manager of Media (Audio-Visual) Services

Posting Details

Position Information

Job Title Manager of Media (Audio-Visual) Services
Job Summary

This position is responsible for the overall management operations of Enterprise Media (Audio-Visual) Services and services for specialized computing/audio-visual and or other services as it relates to events and productions.

The position will report directly to the Director of Enterprise Engagement. This person will have broad responsibility to assist in strategic planning, design, scheduling and negotiating of contractual media services. This entails providing leadership to implement customer driven solutions that align, people, processes and technology to achieve the agreed goals of the College.

As a member of the Spelman Technology Services (STS) division this position strives to ensure consistency in its communication, actions, its strategic focus and digitalization and innovation. This position is also responsible for supporting the mission of Spelman College by delivering technology, services, solutions and guidance to Spelman faculty, staff, students and the community in a professional, exemplary, service oriented collaborative manner.

Essential Duties and Responsibilities

•Provides supervision and management that supports and maintains, audio-visual equipment components and non-print media assets as required. This includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading various, audio-visual and non-print media products while ensuring their optimal performance.
•Creates and promotes a productive work environment, ensuring that necessary skills and competencies are in place to meet the goals of the department.
•Leads in the definition and implementation of Enterprise Media (audio-visual) services to meet the needs of the campus community.
•Prioritizes decisions and actions across sub-teams to support STS strategic directions.
•Creates and fosters opportunities for collaboration, within own area and across boundaries within the College.
•Negotiates complex interrelationships among various internal and external organizational functions.
•Oversees development of annual operating plans. May contribute to STS leadership meetings.
(e.g., STS manager’s meeting).
•Sets broad direction and problem solving approaches for team. Sets priorities among competing short- and long-term goals in alignment with Support Services department and STS strategies and objectives. Regularly deals with complex organizational and technical problems.
•Ability to determine unit’s strategic goals and expectations and facilitates the setting of short-term goals and expectations. Leads in meeting timelines and goals. Serves as a mentor and training resource to own staff and/or team leaders, to other managers and team leaders within IT, and to peers at the College.
•Identifies strategic themes and leads teams in creating action plans for strategic broad-based solution.
•Designs and propose pro-active customer engagement practices that impact wide areas of practice within Media Services.

Required Qualifications

Bachelor’s degree required and a minimum of five years of audio-visual media experience required. Must have demonstrated leadership skills in the Enterprise Media.

Must have advanced experience with Photo Shop or other editing application, web and video conferencing and video streaming. Highly detailed understanding of Windows, Mac, and Unix operating systems. Essentials of AV technology, Infocomm and/or audio-visual mass controllers, advanced experience in hardware troubleshooting and repair required.

Understands the purpose and operations of other teams within STS. May help team members and/or customers clarify somewhat complex problems or situations. Ability to identify and resolve issues (e.g., technical, disagreements, business concerns) within a group. Ability to translate technical information into specifications or action plans. May probe with customers to discover unexpressed information. Ability to negotiate needed actions, using established precedents.
Ability to recommend new procedures affecting several teams. Demonstrated ability to prioritize tasks to be completed in the short-term. Ability to identify complex, multi-faceted problems and takes immediate action to address them. Knows and follows standard operating procedures.

Must be able to establish and maintain a strong collaborative relationship with students, faculty, staff and other constituents with diverse and often competing priorities.

Must possess excellent written and oral communication skills and demonstrate a high degree of professionalism and diplomacy. Must possess the ability to develop and negotiate contracts with vendors in support of the College’s educational technology needs. Ability to balance competing short- and long-term goals in alignment with the larger area’s direction and objectives. Must display excellent administrative, organizational, and time management skills while operating in a fast-paced environment.

Must possess a strong work ethic and ready to work extremely hard executing strategic plans. Self-motivated, positive attitude, mature personality, and being oriented are also necessary for success in this position. Ability to plan, direct and evaluate staff and information technology resources. Must have a team oriented focus.

Ability to conduct extensive research for the purpose of problem solving and situation analysis.

Preferred Qualifications
Certifications, Licenses, Restrictions

Certificates, Licenses, Registrations
ITIL Foundations required
AV certification required
A+ or industry recognized equivalent required.
Apple Certified Associate preferred
MCSA or recognized equivalent preferred

Physical Demands
Shift Days
% Travel Required 0%
Full Time/Part Time Full Time
FLSA Exempt
Number of Vacancies 1
Anticipated Candidate Start Date
Position End Date (if temporary)

Posting Detail Information

Posting Number SC0065P
Posting Open Date
Posting Closing Date
Open Until Filled
Special Instructions to Applicants
EEO Statement

Spelman College is an EEO/Minority/Female/Disabled/Veteran/Title IX Employer and we participate in E-Verify. We are a smoke-free campus.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents
  1. Portfolio