Director of Enterprise Support Services

Posting Details

Position Information

Job Title Director of Enterprise Support Services
Job Summary

This position provides leadership and coordination for the campus Enterprise Support Services. While serving as a member of the Spelman Technology Services (STS) leadership team, this position will be involved in the development and implementation of a variety of institutional strategic, tactical, communication, and other plans, projects, and initiatives.

This position is responsible for directing the activities of a campus enterprise support services team, ensuring the provision of consistent and superior services, while also providing professional development opportunities as needed for continued success and growth. As a member of the STS division, this position strives to ensure consistency in its communication, actions, its strategic focus and digitalization and innovation.

This position is also responsible for supporting the mission of Spelman College by delivering technology, services, solutions and guidance to Spelman faculty, staff, students and the community in a professional, exemplary, service-oriented collaborative manner.

Essential Duties and Responsibilities

•Leads the Enterprise Support Services area to ensure consistent quality in hardware across the campus, and ensures that STS services are delivered in a consistent, efficient and effective manner.
•Delegates to and holds employees responsible for satisfactory performance of assignments.
•Serves as a member of the STS leadership team, and collaborates with members of the team to develop, document and implement common operational procedures for STS operations
•Promotes, initiates, maintains and monitors STS security operations to include data, network, system, applications, and physical security
•Provides leadership to plan goals and projects and assist in prioritizing needs. This includes but is not limited to providing project management oversight, coordinating multiple STS project timelines with campus schedules to keep disruptions at a minimum and support the delivery of instruction on campus.
•Assist with the preparation and maintenance of operational plans, and measures and reports performance against the College’s strategic plans in alignment with Title III Program and College funding
•Fosters excellent team communication within the department and acts as a liaison to other departments to jointly deliver effective STS services.

Has indirect accountability for approximately $200K.
Provides supervision of the Enterprise Support Services Team.

Required Qualifications

MA degree in the area of technology or business preferred. Bachelor’s degree required with a minimum of eight years of progressive experience in technology support services, learning management systems, and/or project management required. Prior supervisory experience required. A strong record of exemplary strategic planning and budget management skills preferred, along with managing large and complex project initiatives. Demonstrated successful experience developing and managing an efficient enterprise support services team. This position requires a person with a comprehensive and broad knowledge of complex information systems and the application of these in a higher education environment. This position requires a conscientious professional ready and open to change. Sound knowledge of industry best practices and I.T.I.L. framework

Must be driven by the desire to offer quality services to the faculty staff and students, in a timely and efficient manner. Expert knowledge of recent industry trends and standards and future directions of technology support services and effectively advocate for new ideas.
Must be able to establish and maintain a strong collaborative relationship with students, faculty, staff and other constituents with diverse and often competing priorities. Must possess excellent written and oral communication skills and demonstrate a high degree of professionalism and diplomacy. Must possess the ability to develop and negotiate contracts with vendors in support of the College’s Enterprise Support Service’s needs.

Must display excellent administrative, organizational, and time management skills while operating in a fast-paced environment. Must possess a strong work ethic and ready to work extremely hard executing strategic plans. Self-motivated, positive attitude, mature personality, and being oriented are also necessary for success in this position.

Significant independent action and judgment skills are required to handle complex activities and decisions. Ability to plan, direct and evaluate staff and information technology resources.

Must have a team-oriented focus. Ability to conduct extensive research for the purpose of problem-solving and situation analysis.

Preferred Qualifications
Certifications, Licenses, Restrictions
Physical Demands
Shift Days
% Travel Required 1% - 25%
Full Time/Part Time Full Time
FLSA Exempt
Number of Vacancies 1
Anticipated Candidate Start Date
Position End Date (if temporary)

Posting Detail Information

Posting Number SC0052P
Posting Open Date 11/10/2017
Posting Closing Date
Open Until Filled Yes
Special Instructions to Applicants
EEO Statement

Spelman College is an EEO/Minority/Female/Disabled/Veteran/Title IX Employer and we participate in E-Verify. We are a smoke-free campus.

Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents